FAMZEN  SHIPPING POLICY

Last Updated: September 2026

At Famzen , we are committed to getting your order to you safely, securely, and as quickly as possible. Please read our shipping policy below before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing time is separate from shipping/delivery time.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual. We appreciate your patience during these periods.

2. Delivery Within Nigeria

We currently deliver to locations across Nigeria through our selected delivery partners.

Estimated delivery times are:

• Lagos: 1–3 business days

• Other major cities: 2–5 business days

• Other locations: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.

3. International Shipping

We may offer international shipping to selected countries.

International delivery times typically range from 5–14 business days, depending on the destination and shipping provider.

International customers are responsible for any applicable customs duties, import taxes, or other charges imposed by their country.

Famzen Clothing is not responsible for delays caused by customs clearance.

4. Shipping Fees

Shipping fees are calculated based on your delivery location, order size, and the shipping method selected at checkout.

The applicable shipping fee will be displayed before you complete your order.

From time to time, Famzen Clothing may offer free shipping promotions. Any applicable terms will be clearly stated during the promotion.

5. Tracking Your Order

Once your order has been shipped, you may receive a shipping confirmation and tracking information where available.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow some time for tracking information to become active after your order has been handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Famzen Clothing is not responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible after placing your order. We will do our best to assist, but we cannot guarantee that changes can be made once an order has been dispatched.

7. Failed or Missed Delivery

If a courier attempts delivery and the customer is unavailable, the courier may make another delivery attempt or contact the customer to arrange delivery.

If an order is returned to Famzen Clothing because the customer was unavailable, provided an incorrect address, or failed to receive the package, additional shipping charges may apply if the order needs to be resent.

8. Delays

While we work hard to meet our estimated delivery times, Famzen Clothing cannot guarantee delivery on a specific date.

Delays may occur due to circumstances outside our control, including:

• Weather conditions

• Public holidays

• Courier delays

• Incorrect delivery information

• Customs clearance

• High order volumes

• Road or transportation disruptions

• Other unforeseen circumstances

We will do our best to assist you in resolving any delivery issues.

9. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible after delivery and provide photographs of the package and the items received.

If your order appears to be lost during transit, please contact us so we can investigate the issue with the delivery provider.

Famzen Clothing will work with the relevant courier to resolve confirmed shipping issues.

10. Order Changes and Cancellation

Once an order has been placed, we may not be able to change the delivery address, items, or shipping method if the order has already been processed or dispatched.

If you need to make a change or cancel an order, please contact us as soon as possible after placing your order.

11. Contact Us

If you have any questions about your order or delivery, please contact Famzen Clothing through our official customer service channels.

Email: [famzenbrandd@outlook.com /  famzenbrand@gmail.com]
Phone/WhatsApp: +234 708 264 1600
Instagram: famze_n

We are always happy to help.

Thank you for shopping with Famzen Clothing.